Returns & Exchanges
Due to the perishable nature of our products, OREO accepts returns or replacement requests only for items that arrive damaged, defective, or incorrect. Please contact our support team within 14 days of delivery to ensure a sweet resolution to your order issue.
Check Your Order
Inspect your OREO cookies upon arrival to ensure everything is intact and matches your order confirmation.
Contact Support
If your items are damaged or incorrect, email our customer service team with your order number and clear photos of the product and packaging.
Receive Authorization
Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) if a return or replacement is required.
Refund or Replacement
Once approved, we will either ship out a fresh batch of cookies at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing