Frequently Asked Questions
Everything you need to know about your favorite cookies.
What is the shelf life of OREO cookies?
OREO cookies generally remain fresh for up to 9 months from the date of manufacture if kept in their original, unopened packaging. Once opened, we recommend storing them in an airtight container to maintain crispness.
Are OREO cookies suitable for vegans?
Most OREO cookie varieties do not contain any animal-derived ingredients; however, they may come into contact with milk during the manufacturing process. Please check the specific ingredient label on your package for the most accurate information.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened food items. If your order arrives damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.
Can I customize OREO cookies for an event?
Yes! Through our OREOiD service, you can customize the creme color, add sprinkles, and even upload photos or text to be printed directly onto the cookies for special occasions.
Do you offer international shipping?
Currently, our online store ships to addresses within the United States. For international fans, OREO products are widely available at local retailers in over 100 countries.